Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@blist-clothing.com with images of the item and the reason for return, so we can assess and approve it. Returns will need to be sent to the following address:

16/16 Harrison Road, Mount Wellington, Auckland, New Zealand, 1060 — Attn: BList

Items sent back to us without first requesting and receiving return approval will not be accepted.

You can always contact us for any return question at info@blist-clothing.com.

Who pays for return shipping

• Change of mind: If you're returning an item because you changed your mind, ordered the wrong size, or no longer want it, you are responsible for the cost of return shipping. Once we receive and approve the returned item, we'll process your replacement or refund.
• Faulty, damaged, or incorrect items: If the item is defective, damaged, or not what you ordered, we cover the return shipping. Once your return is approved, we'll send you a return shipping label along with instructions on how and where to send your package. We'll then replace the item or refund you at no cost to you.

Damages and issues

Please inspect your order upon reception and contact us immediately — with photos — if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items cannot be returned for change of mind, including custom or made-to-order products, personalised items, and special orders. Gift cards are non-returnable. We also do not accept change-of-mind returns on sale items.

Please note: this does not affect your rights where an item is faulty. Faulty items — including faulty sale or custom items — remain covered under the consumer guarantees set out below.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is approved, place a separate order for the new item.

Consumer rights — New Zealand

If you are a consumer in New Zealand, our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. If an item is faulty, not of acceptable quality, or does not match its description, you are entitled to a repair, replacement, or refund. Where a fault is minor, we may choose to repair or replace the item. Where a fault is major, you may choose a refund or replacement. Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Consumer rights — Australia

If you are a consumer in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits your rights under the Australian Consumer Law.

European Union 14-day cooling-off period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return and let you know whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@blist-clothing.com.